Handle and resolve 2nd level incidents/tickets in the Service Management Tool, based on priority and quality for the HR applications
Investigate recurrence and patterns of support needs in order to design holistic solutions. Liaise with subject-matter experts where escalation is needed
Collaborate with Global Application Support Specialist, IT developers and other support teams
Contact with the vendor for any alignments, issues, case/incidents creations, SLA follow-up
Coordinate with other 1st level groups for consultation hours, best practices etc
Preparation of technical documentation and updating for Troubleshooting and 1st level
Preparation of training materials, provide training sessions whenever required
Supporting the onboarding of new team members
Analysis and coordination or release management (new releases, features and enhancements)
Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc.
Creating and maintaining tracking files
Maintenance of test data & test users, system cleaning activities
Content creation and managing application related community and docupedia
Continuous process improvement, collaborations and regular alignments with relevant stakeholders for topics such as: Interfaces, Data Security etc
Acquire and build-up knowledge of dependent applications or systems
Support any Ad-hoc activities or new work-packages.
Project Support (if necessary for any roll out activities)
Supporting project managers in Lisbon for the further roll-outs in the countries
Preparation of pre-roll out activities including change and communication management
Qualifications

Any graduation   Two year or more experience with SAP Successfactors & SAP HCM (Optional)   Ability to work in multiple time zones   Logical, structured, proactive approach to IT solutions   Service mindset: empathy, patience and positivity to provide solutions to internal clients   Global disposition, team focus and strong (intercultural) communication skills to be effective in international virtual teams   Flexibility and resiliency to adapt to a growing and fast-changing work environment   Detail orientation and drive to be a thorough and persistent investigator   Proficiency in using MS office tools   Very Fluent English, both written and spoken (C1 level), German would be an asset


If Profile Match the JD, Please share your profile with below Details(Mandatory) along with Subject as "HR IT SuccessFactor": @ankita.rai@in.bosch.com


Total Exp:

Relevant Exp:

Current CTC:

Relevant CTC:

Notice Period:

Preferred location(Bangalore/Chennai)

Any offer in Hand:

Role: Functional Consultant
Industry Type: IT Services & Consulting
Department: Consulting
Employment Type: Full Time, Permanent
Role Category: IT Consulting