Job Description

Process Specialist Candidate Specification: 1+ years of experience with Japanese language Effectively communicate with customers to understand their needs and demands in Japanese language. Manage calls professionally, efficiently and with good Japanese and English communication skills. Research required information using available resources. Accurately manage and resolve customer issues. Route calls to appropriate resource. Adhere to standard operating procedures required by the process and organization.

Skills Required

RoleTL/SME- Japanese Language

Industry TypeGCC

Functional AreaITES/BPO/Customer Service

Employment TypeFull Time, Permanent

Role CategoryOutsourcing/Offshoring

Key Skills
• JAPANESE LANGUAGE
• CUSTOMER SERVICE
• VOICE PROCESS

Other Information

Job CodeGO/JC/19734/2024

Recruiter NameRamya