Job Description
• We’re looking for a dedicated Italian language expert to maintain our clients’ accounts and serve as our main point of contact for our Italian clients.
• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Develop a thorough understanding of our product offerings to better upsell and cross-sell to clients

Job Responsibilities
• Client Relationship Management of B2B Italian clients
• Resolving customer queries through email, phone and chat communication
• Order Processing in ERP System(SAP)
• Process online orders and back orders
• Provide support for marketing campaigns

Qualifications

Excellent Communication skill in Italian Language - C1/C2 Level

Experience is customer service and proven track record of receiving positive customer service

Knowledge in SAP or any other ERP system would be an added advantage

Other Benefits
• PF
• Gratuity
• Health Insurance
• Leave encashment
• Fixed Saturday & Sunday off

Full time

Customer Service