Job Description

German Language Expert Experience : 5 years minimum experience in any German process

We’re looking for a dedicated Relationship manager to maintain our clients’ accounts and serve as our main point of contact for our German clients. Our ideal candidate will have a passion to provide exceptional customer service.

Objectives of this Role

 Act as the main point of contact in all matters relating to client concerns and need

 Build and strengthen client relationships to achieve long-term partnerships

 Develop a thorough understanding of our product offerings to better upsell and cross-sell to clients

Job Responsibilities
• Daily and Weekly Responsibilities

• Client Relationship Management of B2B German clients
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• Resolving customer queries through email, phone and chat communication
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• Order Processing in ERP System(SAP)
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• Process online orders and back orders
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• Provide support for marketing campaign

Qualifications
• strong written and verbal communication skills in German Language (C1/C2 Level)
• Good attention to detail and organizational skills
• Ability to multitask and juggle several responsibilities simultaneously

Other Benefits
• Health Insurance & Personal Accident Policy
• Provident Fund
• Gratuity
• Healthy work environment
• Positive work culture
• Training & Development
• Saturday & Sunday off
• Employee Engagement Activities