Job Description

Experience : 5 years minimum experience in any French process

We’re looking for a dedicated account manager to maintain our clients’ accounts and serve as our main point of contact for our French clients.

Our ideal candidate will have a passion to provide exceptional customer service.

Objectives of this Role
• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Develop a thorough understanding of our product offerings to better upsell and cross-sell to clients

Job Responsibilities
• Client Relationship Management of B2B French clients
• Resolving customer queries through email , phone and chat communication
• Order Processing in ERP System(SAP)
• Process online orders and back orders
• Provide support for marketing campaigns

Qualifications
• Excellent Communication skill in French Language - C1/C2 Level
• Experience is customer service and proven track record of receiving positive customer service
• Knowledge in SAP or any other ERP system would be an added advantage

Other Benefits
• Health Insurance & Personal Accident Policy
• Provident Fund
• Gratuity
• Healthy work environment
• Positive work culture
• Training & Development
• Saturday & Sunday off
• Employee Engagement Activities