Job Locations: Bhubaneswar, Odisha, India Compensation: Negotiable Required Experience: 5+ Years Company Description- iServeU is Asia’s leading banking infrastructure platform provider enabling financial enterprises to offer embedded banking services to their end customers. iServeU is one of the few certified partners with National Payment Corporation of India (NPCI), VISA for various products. iServeU also provides a cloud-native, micro services-enabled, distributed platform with over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other regulated entities. • We process around 2500 transactions per second by levering distributed & auto scale technology like K8. • Our core platform combines of 1200+ micro services. • Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We operate in five countries and help customers constantly change the way financial institutions operate and innovate. • Our solutions currently empowers over 20 banks and 250+ enterprises across India and abroad. • Our platform seamlessly manages the entire transaction lifecycle, including withdrawals, deposits, transfers, payments, and lending through various channels like digital, branch, agents. Our team of 500+ employees, with over 80% in technology roles is spread across offices in Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our growth and innovation. For more details visit: www.iserveu.in Job Description: We are seeking a skilled and dedicated HR Generalist to join our team. The ideal candidate will excel in grievance handling, employee retention, HR operations, and demonstrate proficiency in advanced Excel. This role requires a proactive approach to maintaining a positive work environment, resolving employee issues, and enhancing HR processes. Roles & Responsibilities: Address and resolve employee grievances promptly and effectively. Conduct thorough investigations and provide recommendations for resolution. Manage day-to-day HR operations including employee onboarding, offboarding, and records management. Oversee payroll, benefits administration, and compliance with labor laws. Support performance management and appraisal processes. Utilize advanced Excel functions for data analysis and reporting. Create and maintain HR dashboards and reports for management review. Analyze HR metrics and trends to provide actionable insights. Assist in developing and updating HR policies and procedures. Participate in HR projects and initiatives as needed. Provide guidance and support to employees on HR-related matters. Hands on experience of training and development. Requirements Male Candidate with minimum 3+ years of experience in HR roles, with a focus on grievance handling and HR operations. Bachelor’s degree in Human Resources, Business Administration, or related field. Proficiency in Microsoft Excel, including advanced functions and data analysis. Strong knowledge of HR laws, regulations, and best practices. Excellent communication and interpersonal skills. Ability to handle sensitive information with confidentiality and professionalism. Strong problem-solving and conflict-resolution skills.