• Functioning as a 1st escalation point for the 3rd party vendors and the user community on
Application Maintenance related services
• Signals deviations on policy, standard package matters & after approval, contributes to changes
• Ensuring IM process compliance for area of responsibility
• Takes care of proper and updated documentation of the application (technical - process – and
end-user documentation)
• Keep CMDB up to date for the business processes and applications in scope