• Incident Management: Keeping systems up and running, by applying a controlled process of
registering, monitoring and resolving of application related tickets
• Monitoring overall performance of application, responsible for integrity of production environment
• Maintaining the applications according to the SLA and in line with the regional business needs of
involved Business Unit(s) and organization
• Periodic standby for emergencies (24x7 availability schedule)
• Operationalize priority setting as agreed with the business