• One of the resources for enhancements & support in & around SAP MM.
• Drive & manages maintenance & support, enhancements & projects effectively towards completion in time, meeting SLAs.
• Apprising all stakeholders especially reporting head regularly & escalating (if necessary) .
• Maintains all proper documents related to project in accepted formats as per known standards
• Part of maintenance & support, enhancement & project team related to above associated business processes
• Training team and end users
• Suggest best practices /improvements to function and implements them with stakeholders buy-in
• Effective testing of changes
• Knowledge of Best practices in function
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
• Leads testing efforts.
• Ensures issues are identified, tracked, reported on and resolved in a timely manner during testing.
• Knowledge of testing and quality
• Performance analysis
• Root cause analysis
• Good communication, presentation skills
• Knowledge of SDLC, ISO /CMM, ITIL, software testing certifications /knowledge, project management, vendor & resource management.
• Adept in multitasking
• Resource management skills
• Should possess Good Technical Understanding and preferably Retail background – understanding of warehouse /logistics / c&f is an added plus.