- Responsible for the workflow systems overall health - i.e., that workflows and supporting batch jobs operate with optimal efficiency.
- Responsible for the scheduling and execution of standard workflow batch jobs.
- Responsibility for Email Notification of Extended Emails configuration and scheduling.
- Proactive correction of misdirected and orphaned workflows.
- Dynamic resolution of workflows in error.
- Reactive response to reported workflow issues where Help Desk has been unable to resolve issues.
- Responsibility for producing and monitoring agreed process metrics, such as SLAs.