• Knowledge of building/troubleshooting reports and dashboards. Knowledge of Tableau CRM will be added advantage
• Knowledge of Exchange servers, Mobile Platforms (iOS & Android), Salesforce Apps, Salesforce for Outlook, Lightning Sync , Einstein Activity Capture , Files Connect , Email Delivery - Email Infrastructure, Email Security, Email Relay and Debugging.
• Knowledge of Salesforce security products including event monitoring, encryption, audit trail, data masking and Shield
• Exposure to Apex, Visualforce, Triggers, API s, Flow, Governor limits etc will be an added advantage