• Minimum of three (3) years of consulting, software implementation role, account management role.
• Minimum Bachelor’s degree (regular course), preferably in accounting or information systems / financial background / accounting industry background
• Support front line consultants (Select care managers , account managers etc.) for ensuring consistent data collection for site analysis.
• Provide assistance to the front line managers on their data needs.
• Make yourself consistently available to assist with customer requests (research, respond and act) as needed for your portfolio of customers.
• Coordinate conference calls with customers and SAP Concur technical resources to expedite troubleshooting when needed.
• Work on Customer issues ,cases and support in communicating accordingly wtih R&D teams.
• Assist clients navigating, contacting SAP Concur teams