• Manage daily support and maintenance of Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving business requirements
• Ensure effective collaboration throughout all phases of development, testing and Deployment of salesforce projects and change requests
• Ensure the daily tickets are managed effectively by Team and provide support to end users.
• Interact directly with Head quarter IT and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances