• Ensure the daily tickets are managed effectively by Team and provide support to end users.
• Interact directly with Head quarter IT and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances
• * Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
• Collaborate with various internal departments (SAP, Team Center and Hybris) to ensure the Salesforce environment is properly working according to the HQ requirements.