Job Description :

• Possesses clear written and verbal communication skills.
• Can help business customers understand complex technical issues and solutions.
• Displays ability to conduct discussions with partner teams.
• Makes data and expertise-driven recommendations and decisions for support issues and enhancements.
• Performs thorough research on issues and works with the guidance of IPT project teams in complex problems.
• Interprets relevant data, prioritizes, makes recommendations, and takes decisions (where applicable).
• Uses system metrics applicable to identify improvement opportunities.
• Probes and looks beyond symptoms to determine the root causes of problems and identify possible solutions.