HCL Training and Staffing Services Lucknow, Uttar PradeshLucknow*
• Owns regular service performance (platforms and suppliers) reviews, dashboard reporting on KPIs and SLAs/OLAs • Able to guide partners in maintaining infrastructure in Public Cloud and basis services • Manage cost of delivery by looking at better ways to provide service in a cost efficient manner • Incident, problem, escalation, configuration, release and capacity management