SAP BASIS S4 HANA | 4 to 6 years

capgemini
Indore, Madhya Pradesh

• Drive Major incidents independently along with managing the stakeholders and Partners
• Drive Service Management leading to SLA achievement and high level of customer satisfaction
• Focus and drive service SLAs that is not meeting expectations working collaboratively with stakeholders
• Owns regular service performance (platforms and suppliers) reviews, dashboard reporting on KPIs and SLAs/OLAs
• Able to guide partners in maintaining infrastructure in Public Cloud and basis services