The Role :

• Possesses clear written and verbal communication skills.
• Can help business customers understand complex technical issues and solutions.
• Makes data and expertise driven recommendations and decisions for support issues and enhancements.
• Performs thorough research on issues and works with the guidance of IPT project teams.
• Interprets relevant data, prioritizes, makes recommendations, and takes decisions (where applicable).
• Uses system metrics applicable to identify improvement opportunities.
• Handles customer interaction. Understands all customer stated requirements.
• Understands the concerns of customers and solves support and stability issues.