• 6 -8 plus years of SAP Customer Relationship Management experience
• 2 plus years of experience with SAP CRM B2B/B2C ISA/WCEM, Mobile, CIC Customer Interaction Center, WebUI
• Expertise in SAP CRM end to end Lead to Cash process including Marketing, Sales and Service and Internet Pricing Configuration (IPC)/SSC
• Extensive experience in SAP CRM Middleware, integration with non-SAP systems through Web-services,
• Performed detail system analysis, develop functional and technical specifications