• Operations and support o Provide functional support to end users of systems in the sales anddistribution / order to cash (SD) area, and escalate issues to more senior team members as necessary
Create system documentation, work instructions, training materials, and knowledge as necessary o Participate in maintenance and upgrade projects 
• Business analysis o Perform comprehensive process analysis, alone or as part of a larger team, documenting the current state and to-be business process design o Develop the overall system concept for implementation
 Serve as a liaison to the business units associated with the assigned area of responsibility, staying abreast of the current state of technology. 
Maintain awareness of short- and long-term needs in the assigned area of responsibility.