• Will manage incidents/Requests by troubleshooting/configuration using SAP MM WM process
• Deliver incident, request and change within EATON specified SLAs and updates to stakeholders in timely manner
• Will provide production support as needed to address configuration, data and process issues
• Will deliver in small requests around the globe by providing Functional Specification to technical team and coordinating with end-user or configuration or data setup
• Will continually learn new SAP modules and techniques to provide value to our business by enhancing self-knowledge and capability.
• Will provide good quality code as well as excellent documentation including unit test scripts and results. Will Maintain zero impact through regression testing in the global environment
• Will train and guide members on the support team member
• Will maintain a global mindset during the support process to ensure that the development/fixes will have no impact on global functionality.
• Participate in improvements to applications and processes in order to decrease incidents and maintain quality. (Demonstrates Problem Management Expertise)
• Participate in continuous improvements on in-scope support initiatives.
• Participate in application upgrades by testing and documenting functionality in conjunction with Functional analysts.
• Stays current with Technology trends in Information Technology advancements
• Proven competency in presentation, training, documentation and support
• Proficient in estimating and scheduling tasks for self
• Having knowledge & hands on experience on S4 HANA, Ariba & IBP will be an added advantage