- Ensure and Take care of resolution of issues raised by users/key users.
- Responsible for implementation of potentially applicable OSS Notes.
- Raise issues to CDC -Client in case of issues not solved locally.
- Coordinate with CDC and ensure the resolution of issues in Time.
- Support users/key users for all interfaces existing with the system.

- Support users/key users for all queries, issues relevant to Modules.
- Requirement gathering from Business users and providing feasible solution.
- Document requirements from Business Users.
- Responsible for Training System users after Key users.
- Ensure additional Access rights requested by users after validating.