• Be project member of the projects related to the SuM area where SuM expertise is required. During Project Initiate, Design, Implementation Phase, SuM expertise required to involve in all discussion to understand the requirements and to provide Ariba Standard and Nonstandard solution.
• Provide 2nd4th level support to end-users, super users and global process team geographically spread over the world.
• Resolve incident tickets service request in timely matter with quality in order to meet SLAs, KPIs.
• Deliver GAPs (mini projects) within the area