• Contribute in continuous improvement ideas for improving efficiency and overall teamwork
• Act as the technical point of contact to analyze and fix complex application and systems issues
• Review all internal process documents and ensure they are up to date
• Ensure effective communication and positive rapport with all stakeholders, especially with FI/CO/PS Cluster Team.
• Performing role of technical lead and approving the Charm’s by applying the needed technical knowledge
• Ensuring that the induction and KT plan for new joiner and resigning team members are documented