• Ensure excellent quality and maintain high standards in message processing, customer notes, software corrections, and software enhancements
• Deliver expert services to SAP install-base customers
• Organize and participate in the de-escalation of critical customer situations
• Support of the development organization, as well as other departments and stakeholders who need specific skills and knowledge
• Provide regular product feedback to development and other stakeholders inside and outside SAP
• Maintain a deep level of product expertise within the organization
• Maintain the generation of IP: encourage teams to innovate, publish technical content/papers, and file patents
• Interact with peers across geographies in North America, Germany, and China