• Host regular reviews with business personnel on status and performance and incorporate their feedback into service delivery
• Work with enterprise support groups and cross functional teams to resolve problems or issues
• Coordinates through and complies with the change management process whenever required.
• Resolves incidents and fulfills requests as needed
• Support hiring process whenever required by assessing the technical competency
• Conduct technical trainings to fellow Associates / New joiners
• Performs other related duties and participates in special projects as assigned