- Map business requirements, processes, and objectives; develops necessary product modifications to satisfy the needs.
- Design, customize, configure and testing of MM
- Identify gaps, issues, and workaround solutions.
- Act as liaison with users for troubleshooting: investigate, analyze, and solve software problems.
- Handle changes or emergency transports as needed for high-priority issues.
- Document functional designs, test cases and results.
- Proactively identify and propose business process and/or system enhancements