• Will manage incidents/Requests by troubleshooting/configuration using respective SAP SD process
• Deliver incident, request and change within EATON specified SLAs and updates to stakeholders in timely manner
• Will provide production support as needed to address configuration, data and process issues
• Will deliver in small requests around the globe by providing Functional Specification to technical team and coordinating with end-user or configuration or data setup
• Will continually learn new SAP modules and techniques to provide value to our business by enhancing self-knowledge and capability.
• Will provide excellent quality code as well as excellent documentation including unit test scripts and results. Will Maintain zero impact through regression testing in the global environment
• Will mentor, train and guide members on the support team member
• Will communicate and mentor the support team on global functional processes and procedures and ensure that they are adhered to.