SAP Monitoring & Tools HCM/Application Tech Support Practitioner
Accenture Kolkata, West Bengal
Location: West-Bengal City: Kolkata
• Resolve tickets and provide support as per the agreed SLAs • Manage IT/ access requirements to meet specific needs • Review and manage service request backlog as needed to ensure all requests are correctly prioritized, scheduled and resolved efficiently. • Engage on any critical customer escalations and ensure customer resolution as well as post mortem analysis to avoid future breakdowns • Host regular reviews with business personnel on status and performance and incorporate their feedback into service delivery • Work with enterprise support groups and cross functional teams to resolve problems or issues • Coordinates through and complies with the change management process whenever required.